NY AG sues SiriusXM for ‘trapping’ customers in unwanted subscriptions

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NY AG Sues SiriusXM for “Trapping” Customers in Unwanted Subscriptions

NY AG Sues SiriusXM for “Trapping” Customers in Unwanted Subscriptions

September 21, 2021

The New York Attorney General’s office has filed a lawsuit against SiriusXM, the popular satellite radio service, accusing the company of engaging in deceptive practices that result in customers being “trapped” in unwanted subscriptions. The lawsuit, which was filed on Monday, seeks to hold SiriusXM accountable for its alleged actions that have left countless consumers feeling exploited.

Deceptive Marketing Tactics Unveiled

According to the Attorney General’s investigation, SiriusXM has been utilizing a series of deceptive marketing tactics to ensnare customers into unwanted subscriptions. The company is accused of luring potential subscribers with enticing offers but burying important terms and conditions in fine print or hiding them in hard-to-find locations on their website.

“Free Trials” Turned Costly

One of the most pervasive tactics employed by SiriusXM, as highlighted in the lawsuit, involves the company’s so-called “free trials.” Numerous customers who signed up for what they believed was a complimentary trial period later found themselves locked into costly subscriptions without their explicit consent or knowledge.

Difficulty Cancelling Subscriptions

Furthermore, the lawsuit alleges that SiriusXM intentionally made it exceptionally difficult for customers to cancel their subscriptions. Consumers have reported encountering long wait times, unhelpful customer service representatives, and complex cancellation processes designed to discourage them from terminating their subscription.

Complaints from the Public

The Attorney General’s office has received a significant number of complaints from consumers who felt trapped and cheated by SiriusXM’s practices. Many customers have expressed frustration over unexpected charges on their credit card statements and the struggle to cancel their unwanted subscriptions.

Holding SiriusXM to Account

The lawsuit filed by the New York Attorney General’s office aims to put an end to SiriusXM’s alleged deceptive practices and seeks restitution for affected consumers. If found guilty, the company may face substantial financial penalties and be required to implement changes to its business practices.

Protecting Consumers’ Rights

The New York Attorney General’s office has consistently taken strong action against companies that engage in deceptive practices or fail to deliver on their promises to consumers. This lawsuit against SiriusXM serves as a reminder that consumer rights must be protected, and companies must be held accountable for their actions.

Seeking Justice for Affected Consumers

As the lawsuit moves forward, the Attorney General’s office is urging anyone who believes they have been misled or trapped in unwanted subscriptions by SiriusXM to come forward and share their experiences. The information provided by consumers can be instrumental in building a comprehensive case against the company and ensuring justice is served.

*Note: This article is for informational purposes only and should not be construed as legal advice.

The New York Attorney General’s office has filed a lawsuit against SiriusXM, the popular satellite radio service, accusing the company of engaging in deceptive practices that result in customers being “trapped” in unwanted subscriptions. The lawsuit, which was filed on Monday, seeks to hold SiriusXM accountable for its alleged actions that have left countless consumers feeling exploited.

Deceptive Marketing Tactics Unveiled

According to the Attorney General’s investigation, SiriusXM has been utilizing a series of deceptive marketing tactics to ensnare customers into unwanted subscriptions. The company is accused of luring potential subscribers with enticing offers but burying important terms and conditions in fine print or hiding them in hard-to-find locations on their website.

“Free Trials” Turned Costly

One of the most pervasive tactics employed by SiriusXM, as highlighted in the lawsuit, involves the company’s so-called “free trials.” Numerous customers who signed up for what they believed was a complimentary trial period later found themselves locked into costly subscriptions without their explicit consent or knowledge.

Difficulty Cancelling Subscriptions

Furthermore, the lawsuit alleges that SiriusXM intentionally made it exceptionally difficult for customers to cancel their subscriptions. Consumers have reported encountering long wait times, unhelpful customer service representatives, and complex cancellation processes designed to discourage them from terminating their subscription.

Complaints from the Public

The Attorney General’s office has received a significant number of complaints from consumers who felt trapped and cheated by SiriusXM’s practices. Many customers have expressed frustration over unexpected charges on their credit card statements and the struggle to cancel their unwanted subscriptions.

Holding SiriusXM to Account

The lawsuit filed by the New York Attorney General’s office aims to put an end to SiriusXM’s alleged deceptive practices and seeks restitution for affected consumers. If found guilty, the company may face substantial financial penalties and be required to implement changes to its business practices.

Protecting Consumers’ Rights

The New York Attorney General’s office has consistently taken strong action against companies that engage in deceptive practices or fail to deliver on their promises to consumers. This lawsuit against SiriusXM serves as a reminder that consumer rights must be protected, and companies must be held accountable for their actions.

Seeking Justice for Affected Consumers

As the lawsuit moves forward, the Attorney General’s office is urging anyone who believes they have been misled or trapped in unwanted subscriptions by SiriusXM to come forward and share their experiences. The information provided by consumers can be instrumental in building a comprehensive case against the company and ensuring justice is served.

*Note: This article is for informational purposes only and should not be construed as legal advice.

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